Reference

What You Agree To When You Use medosatoto

These terms set out how your account works on medosatoto — what we expect from you, what you can expect from us, and how wallet transactions via DANA, OVO, and GoPay are handled.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension policyJurisdiction-dependent access

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HOW WE HANDLE THIS

Account Security and Policy Handling on medosatoto

We apply these terms consistently across all accounts. Here is how we handle the areas that matter most — data, wallet security, account access, and how to request a change.

Data Handling

Account data you provide — name, contact details, wallet IDs for DANA, OVO, or GoPay — is used only for transaction processing and account verification. We do not sell personal data to third parties.

Account Security

Login access is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we freeze the account while investigating.

Data Retention

Transaction records and account history are retained as required for financial accountability. You may request a summary of your account history through the Help Centre at any time.

Requesting Changes

To update registered details — including the wallet linked to your account — submit a verification request through live chat or email. We confirm changes only after identity checks are completed.

What These Terms Actually Cover

medosatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on medosatoto, you agree to the conditions on this page. They apply to every session — whether you access the lobby from Bekasi or anywhere else in Indonesia where local law allows. Your account is personal and non-transferable. You may not share

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login credentials or allow another person to operate your account. Wallet deposits made via DANA, OVO, or GoPay are processed as real-money transactions and cannot be reversed once the payment confirmation is recorded on our side. We do not hold funds on your behalf beyond what
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is shown in your active account balance. If we detect account activity that conflicts with these terms — including duplicate accounts or wallet misuse — we may suspend access while we investigate. We aim to notify you through the contact details registered to your account before
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any suspension becomes permanent. Changes to these terms are posted on this page with a revised date; continued use of your account after a change means you accept the updated version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned incorrectly, our support team can be reached directly. We handle terms-related queries separately from general lobby questions so your case gets the right attention.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account and transactions. Each answer reflects how medosatoto actually handles these situations.

No. Deposits must come from a wallet registered in your own name. Transactions from a third-party DANA, OVO, or GoPay account may be held and the deposit returned pending verification.

Duplicate accounts are not permitted. If we identify more than one account linked to the same person or wallet, both accounts may be suspended while we review the case.

Contact support via live chat or email within 48 hours of the transaction. Include your account ID and the transaction reference from your DANA, OVO, or GoPay app history.

Where possible, we notify you via the contact details on your account before any suspension. In cases of active fraud risk, we may act first and notify you immediately after securing the account.

Terms are updated on this page whenever a change is made. The revision date at the top of the page is updated each time. Continued account use after a change counts as acceptance of the new version.

Yes. Submit a data request through the Help Centre in your account settings. We provide a transaction summary covering your deposit, withdrawal, and balance history on verified request.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Appmedosatoto App InfoAbout Us AccountRegister

What You Agree To When You Use medosatoto

Account Security and Policy Handling on medosatoto

Data Handling

Account Security

Data Retention

Requesting Changes

How to Reach Us About These Terms

Common Questions About These Terms

01 Can I use someone else's DANA or OVO account to deposit?

02 What happens if I open more than one account?

03 How do I dispute a wallet transaction I did not authorise?

04 Will I be notified before my account is suspended?

05 How often do these terms change, and how will I know?

06 Can I request a copy of my account data or transaction history?

Terms & Conditions

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